Quarterly report pursuant to Section 13 or 15(d) of the Securities Exchange Act of 1934 |
Transition report pursuant to Section 13 or 15(d) of the Securities Exchange Act of 1934 |
(State or other jurisdiction of incorporation or organization) |
(I.R.S. Employer Identification No.) |
Title of each class |
Trading |
Name of each exchange | ||
Large accelerated filer | ☐ | ☒ | ||||
Non-accelerated filer |
☐ | Smaller reporting company | ||||
Emerging growth company |
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• |
our ability to achieve profitability; |
• |
our competitive position and the effect of competition in our industry; |
• |
our ability to retain and attract new customers; |
• |
our ability to penetrate existing markets and develop new markets for our services; |
• |
our ability to retain or hire qualified accounting and other personnel; |
• |
our ability to successfully integrate acquired businesses; |
• |
our ability to protect our intellectual property and operate our business without infringing upon the intellectual property rights of others; |
• |
our ability to maintain the security and reliability of our systems; |
• |
our estimates with regard to our future performance and total potential market opportunity; |
• |
our estimates regarding our anticipated results of operations, future revenue, bookings growth, capital requirements and our needs for additional financing; and |
• |
our goals and strategies, including those related to revenue and bookings growth. |
ITEM 1. |
FINANCIAL STATEMENTS |
September 30, 2021 |
December 31, 2020 |
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(in thousands, except share and per share data) |
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Assets |
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Current assets: |
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Cash and cash equivalents |
$ | $ | ||||||
Accounts receivable, net of allowance of $ |
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Prepaid expenses |
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Other current assets |
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Total current assets |
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Property and equipment, net |
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Operating lease right-of-use |
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Intangible assets, net |
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Goodwill |
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Other assets |
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Total assets |
$ | $ | ||||||
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Liabilities and stockholders’ equity |
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Current liabilities: |
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Accounts payable |
$ | $ | ||||||
Accrued expenses |
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Operating lease liability |
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Deferred revenue |
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Total current liabilities |
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Operating lease liability, net of current portion |
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Other liabilities |
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Total liabilities |
$ | |||||||
Commitments and contingencies (Note 8) |
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Stockholders’ equity: |
||||||||
Undesignated preferred stock, $ |
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Common stock, $ |
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Additional paid-in capital |
||||||||
Treasury stock, at cost; |
( |
) | ( |
) | ||||
Accumulated other comprehensive loss |
( |
) | ( |
) | ||||
Accumulated deficit |
( |
) | ( |
) | ||||
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Total stockholders’ equity |
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Total liabilities and stockholders’ equity |
$ | $ | ||||||
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Three Months Ended September 30, |
Nine Months Ended September 30, |
|||||||||||||||
2021 |
2020 |
2021 |
2020 |
|||||||||||||
(in thousands, except share and per share data) |
||||||||||||||||
Revenue: |
||||||||||||||||
Subscription and support revenue |
$ | $ | $ | $ | ||||||||||||
Professional services and other revenue |
||||||||||||||||
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|||||||||
Total revenue |
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Cost of revenue: |
||||||||||||||||
Cost of subscription and support revenue |
||||||||||||||||
Cost of professional services and other revenue |
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|||||||||
Total cost of revenue |
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Gross profit |
||||||||||||||||
Operating expenses: |
||||||||||||||||
Research and development |
||||||||||||||||
Sales and marketing |
||||||||||||||||
General and administrative |
||||||||||||||||
Merger-related |
||||||||||||||||
Other (benefit) expense |
— | — | ( |
) | — | |||||||||||
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|
|||||||||
Total operating expenses |
||||||||||||||||
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|
|
|
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|
|
|
|||||||||
(Loss) income from operations |
( |
) | ( |
) | ||||||||||||
Other (expense) income, net |
( |
) | ( |
) | ( |
) | ||||||||||
|
|
|
|
|
|
|
|
|||||||||
(Loss) income before income taxes |
( |
) | ( |
) | ||||||||||||
Provision for income taxes |
||||||||||||||||
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|
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|
|||||||||
Net (loss) income |
$ | ( |
) | $ | $ | $ | ( |
) | ||||||||
Net (loss) income per share—basic and diluted |
||||||||||||||||
Basic |
$ | ( |
) | $ | $ | $ | ( |
) | ||||||||
Diluted |
$ | ( |
) | $ | $ | $ | ( |
) | ||||||||
Weighted-average shares—basic and diluted |
||||||||||||||||
Basic |
||||||||||||||||
Diluted |
Three Months Ended September 30, |
Nine Months Ended September 30, |
|||||||||||||||
2021 |
2020 |
2021 |
2020 |
|||||||||||||
(in thousands) |
||||||||||||||||
Net (loss) income |
$ | ( |
) | $ | $ | $ | ( |
) | ||||||||
Other comprehensive income: |
||||||||||||||||
Foreign currency translation adjustments |
( |
) | ( |
) | ||||||||||||
|
|
|
|
|
|
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|
|||||||||
Comprehensive (loss) income |
$ | ( |
) | $ | $ | $ | ( |
) | ||||||||
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|
Three Months Ended September 30, |
Nine Months Ended September 30, |
|||||||||||||||
2021 |
2020 |
2021 |
2020 |
|||||||||||||
(in thousands, except share data) |
||||||||||||||||
Shares of common stock issued |
||||||||||||||||
Balance, beginning of period |
||||||||||||||||
Issuance of common stock upon exercise of stock options and pursuant to restricted stock units |
||||||||||||||||
Balance, end of period |
||||||||||||||||
Shares of treasury stock |
||||||||||||||||
Balance, beginning of period |
( |
) | ( |
) | ( |
) | ( |
) | ||||||||
Balance, end of period |
( |
) | ( |
) | ( |
) | ( |
) | ||||||||
Par value of common stock issued |
||||||||||||||||
Balance, beginning of period |
$ | $ | $ | $ | ||||||||||||
Issuance of common stock upon exercise of stock options |
||||||||||||||||
Issuance of common stock upon exercise of stock options and pursuant to restricted stock units |
||||||||||||||||
Balance, end of period |
$ | $ | $ | $ | ||||||||||||
Value of treasury stock |
||||||||||||||||
Balance, beginning of period |
$ | ( |
) | $ | ( |
) | $ | ( |
) | $ | ( |
) | ||||
Balance, end of period |
$ | ( |
) | $ | ( |
) | $ | ( |
) | $ | ( |
) | ||||
Additional paid-in capital |
||||||||||||||||
Balance, beginning of period |
$ | $ | $ | $ | ||||||||||||
Issuance of common stock upon exercise of stock options and pursuant to restricted stock units, net of tax |
||||||||||||||||
Stock-based compensation expense |
||||||||||||||||
Balance, end of period |
$ | $ | $ | $ | ||||||||||||
Accumulated deficit |
||||||||||||||||
Balance, beginning of period |
$ | ( |
) | $ | ( |
) | $ | ( |
) | $ | ( |
) | ||||
Net income (loss) |
( |
) | ( |
) | ||||||||||||
Balance, end of period |
$ | ( |
) | $ | ( |
) | $ | ( |
) | $ | ( |
) | ||||
Accumulated other comprehensive loss |
||||||||||||||||
Balance, beginning of period |
$ | ( |
) | $ | ( |
) | $ | ( |
) | $ | ( |
) | ||||
Foreign currency translation adjustment |
( |
) | ( |
) | ||||||||||||
Balance, end of period |
$ | ( |
) | $ | ( |
) | $ | ( |
) | $ | ( |
) | ||||
Total stockholders’ equity |
$ | $ | $ | $ | ||||||||||||
Nine Months Ended September 30, |
||||||||
2021 |
2020 |
|||||||
(in thousands) |
||||||||
Operating activities |
||||||||
Net income (loss) |
$ | $ | ( |
) | ||||
Adjustments to reconcile net loss to net cash provided by operating activities: |
||||||||
Depreciation and amortization |
||||||||
Stock-based compensation |
||||||||
Provision for reserves on accounts receivable |
||||||||
Changes in assets and liabilities: |
||||||||
Accounts receivable |
( |
) | ||||||
Prepaid expenses and other current assets |
( |
) | ( |
) | ||||
Other assets |
( |
) | ( |
) | ||||
Accounts payable |
||||||||
Accrued expenses |
( |
) | ||||||
Operating leases |
( |
) | ( |
) | ||||
Deferred revenue |
||||||||
Net cash provided by operating activities |
||||||||
Investing activities |
||||||||
Purchases of property and equipment |
( |
) | ( |
) | ||||
Capitalized internal-use software costs |
( |
) | ( |
) | ||||
Net cash used in investing activities |
( |
) | ( |
) | ||||
Financing activities |
||||||||
Proceeds from exercise of stock options |
||||||||
Deferred acquisition payments |
( |
) | — | |||||
Proceeds from debt |
— | |||||||
Debt paydown |
— | ( |
) | |||||
Other financing activities |
( |
) | ( |
) | ||||
Net cash provided by financing activities |
||||||||
Effect of exchange rate changes on cash and cash equivalents |
( |
) | ||||||
Net increase in cash and cash equivalents |
||||||||
Cash and cash equivalents at beginning of period |
||||||||
Cash and cash equivalents at end of period |
$ | $ | ||||||
Supplemental disclosure of cash flow information |
||||||||
Cash paid for operating lease liabilities |
$ | $ | ||||||
Cash paid for income taxes |
$ |
$ |
||||||
Allowance for Credit Losses |
||||
(in thousands) | ||||
Balance as of December 31, 2020 |
$ | |||
Current provision for credit losses |
||||
Write-offs against allowance |
( |
) | ||
Recoveries |
( |
) | ||
Balance as of September 30, 2021 |
$ | |||
|
|
Accounts Receivable, |
Contract (current) |
Deferred Revenue (current) |
Deferred Revenue (non- current) |
Total Deferred Revenue |
||||||||||||||||
Balance at December 31, 2020 |
$ | $ | $ | $ | $ | |||||||||||||||
Balance at September 30, 2021 |
September 30, 2021 |
||||||||||||
Description |
Contracted Maturity |
Cost |
Fair Market Value |
|||||||||
Cash |
Demand | $ | $ | |||||||||
Money market funds |
Demand | |||||||||||
|
|
|
|
|||||||||
Total cash and cash equivalents |
$ | $ | ||||||||||
|
|
|
|
December 31, 2020 |
||||||||||||
Description |
Contracted Maturity |
Cost |
Fair Market Value |
|||||||||
Cash |
Demand | $ | $ | |||||||||
Money market funds |
Demand | |||||||||||
|
|
|
|
|||||||||
Total cash and cash equivalents |
$ | $ | ||||||||||
|
|
|
|
Three Months Ended September 30, |
Nine Months Ended September 30, |
|||||||||||||||
(in thousands) |
2021 |
2020 |
2021 |
2020 |
||||||||||||
Net (loss) income |
$ | ( |
) | $ | $ | $ | ( |
) | ||||||||
|
|
|
|
|
|
|
|
|||||||||
Weighted average shares used in computing basic earnings per share |
||||||||||||||||
Effect of weighted average dilutive stock-based awards |
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|
|
|||||||||
Weighted average shares used in computing diluted earnings per share |
||||||||||||||||
Net (loss) income per share—basic and diluted |
||||||||||||||||
Basic |
$ | ( |
) | $ | $ | $ | ( |
) | ||||||||
Diluted |
$ | ( |
) | $ | $ | $ | ( |
) |
Three Months Ended September 30, |
Nine Months Ended September 30, |
|||||||||||||||
(shares in thousands) |
2021 |
2020 |
2021 |
2020 |
||||||||||||
Options outstanding |
||||||||||||||||
Restricted stock units outstanding |
Three Months Ended September 30, |
Nine Months Ended September 30, |
|||||||||||||||
2021 |
2020 |
2021 |
2020 |
|||||||||||||
Weighted-average fair value of options granted during the period |
$ | $ | $ | $ | ||||||||||||
Risk-free interest rate |
% | % | % | % | ||||||||||||
Expected volatility |
% | % | % | % | ||||||||||||
Expected life (in years) |
||||||||||||||||
Expected dividend yield |
Three Months Ended September 30, |
Nine Months Ended September 30, |
|||||||||||||||
2021 |
2020 |
2021 |
2020 |
|||||||||||||
Stock-based compensation: |
||||||||||||||||
Cost of subscription and support revenue |
$ | $ | $ | $ | ||||||||||||
Cost of professional services and other revenue |
||||||||||||||||
Research and development |
||||||||||||||||
Sales and marketing |
||||||||||||||||
General and administrative |
||||||||||||||||
|
|
|
|
|
|
|
|
|||||||||
$ | $ | $ | $ | |||||||||||||
|
|
|
|
|
|
|
|
Number of Shares |
Weighted-Average Exercise Price |
Weighted-Average Remaining Contractual Term (In Years) |
Aggregate Intrinsic Value (1) |
|||||||||||||
Outstanding at December 31, 2020 |
$ | |||||||||||||||
Granted |
||||||||||||||||
Exercised |
( |
) | $ | |||||||||||||
Canceled |
( |
) | ||||||||||||||
|
|
|||||||||||||||
Outstanding at September 30, 2021 |
$ | $ | ||||||||||||||
|
|
|||||||||||||||
Exercisable at September 30, 2021 |
$ | $ | ||||||||||||||
|
|
(1) |
The aggregate intrinsic value was calculated based on the positive difference between the fair value of the Company’s common stock on September 30, 2021 of $ |
S-RSU Shares |
Weighted Average Grant Date Fair Value |
P-RSU Shares |
Weighted Average Grant Date Fair Value |
Total RSU Shares |
Weighted Average Grant Date Fair Value |
|||||||||||||||||||
Unvested at December 31, 2020 |
$ | $ | $ | |||||||||||||||||||||
Granted |
||||||||||||||||||||||||
Vested and issued |
( |
) | ( |
) | ( |
) | ||||||||||||||||||
Canceled |
( |
) | ( |
) | ( |
) | ||||||||||||||||||
|
|
|
|
|
|
|
|
|
|
|
|
|||||||||||||
Unvested at September 30, 2021 |
$ | $ | $ | |||||||||||||||||||||
|
|
|
|
|
|
|
|
|
|
|
|
Three Months Ended September 30, |
Nine Months Ended September 30, |
|||||||||||||||
2021 |
2020 |
2021 |
2020 |
|||||||||||||
Revenue: |
||||||||||||||||
North America |
$ | $ | $ | $ | ||||||||||||
Europe |
||||||||||||||||
Japan |
||||||||||||||||
Asia Pacific |
||||||||||||||||
Other |
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|
|
|
|
|
|
|
|
|||||||||
Total revenue |
$ | $ | $ | $ | ||||||||||||
|
|
|
|
|
|
|
|
ITEM 2. |
MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS |
Nine Months Ended September 30, |
||||||||
2021 |
2020 |
|||||||
Customers (at period end) |
||||||||
Premium |
2,265 | 2,267 | ||||||
Volume |
940 | 1,114 | ||||||
|
|
|
|
|||||
Total customers (at period end) |
3,205 | 3,381 | ||||||
|
|
|
|
|||||
Net revenue retention rate |
97.1 | % | 93.8 | % | ||||
Recurring dollar retention rate |
88 | % | 88 | % | ||||
Average annual subscription revenue per premium customer, excluding Starter edition customers (in thousands) |
$ | 93.9 | $ | 87.3 | ||||
Average annual subscription revenue per premium customer for Starter edition customers only (in thousands) |
$ | 4.6 | $ | 4.5 | ||||
Total backlog, excluding professional services engagements (in millions) |
$ | 148.6 | $ | 144.2 | ||||
Total backlog to be recognized over next 12 months, excluding professional services engagements (in millions) |
$ | 115.0 | $ | 109.6 |
• | Number of Customers month-to-month pay-as-you-go month-to-month pay-as-you-go |
• | Net Revenue Retention Rate |
• | Recurring Dollar Retention Rate |
• | Average Annual Subscription Revenue Per Premium Customer |
• | Backlog |
Three Months Ended September 30, |
Nine Months Ended September 30, |
|||||||||||||||
2021 |
2020 |
2021 |
2020 |
|||||||||||||
(in thousands, except share and per share data) |
||||||||||||||||
Revenue: |
||||||||||||||||
Subscription and support revenue |
$ | 49,226 | $ | 46,338 | $ | 148,667 | $ | 136,613 | ||||||||
Professional services and other revenue |
2,937 | 2,746 | 9,785 | 7,050 | ||||||||||||
|
|
|
|
|
|
|
|
|||||||||
Total revenue |
52,163 | 49,084 | 158,452 | 143,663 | ||||||||||||
Cost of revenue: |
||||||||||||||||
Cost of subscription and support revenue |
16,406 | 15,735 | 46,840 | 50,290 | ||||||||||||
Cost of professional services and other revenue |
2,247 | 2,363 | 8,205 | 6,349 | ||||||||||||
|
|
|
|
|
|
|
|
|||||||||
Total cost of revenue |
18,653 | 18,098 | 55,045 | 56,639 | ||||||||||||
|
|
|
|
|
|
|
|
|||||||||
Gross profit |
33,510 | 30,986 | 103,407 | 87,024 | ||||||||||||
Operating expenses: |
||||||||||||||||
Research and development |
7,902 | 8,215 | 24,041 | 26,199 | ||||||||||||
Sales and marketing |
18,451 | 14,813 | 52,730 | 42,370 | ||||||||||||
General and administrative |
7,345 | 6,694 | 21,822 | 19,633 | ||||||||||||
Merger-related |
45 | — | 300 | 5,768 | ||||||||||||
Other (benefit) expense |
— | — | (1,965 | ) | — | |||||||||||
|
|
|
|
|
|
|
|
|||||||||
Total operating expenses |
33,743 | 29,722 | 96,928 | 93,970 | ||||||||||||
|
|
|
|
|
|
|
|
|||||||||
(Loss) income from operations |
(233 | ) | 1,264 | 6,479 | (6,946 | ) | ||||||||||
Other (expense) income, net |
(319 | ) | 204 | (937 | ) | (291 | ) | |||||||||
|
|
|
|
|
|
|
|
|||||||||
(Loss) income before income taxes |
(552 | ) | 1,468 | 5,542 | (7,237 | ) | ||||||||||
Provision for income taxes |
468 | 154 | 562 | 597 | ||||||||||||
|
|
|
|
|
|
|
|
|||||||||
Net (loss) income |
$ | (1,020 | ) | $ | 1,314 | $ | 4,980 | $ | (7,834 | ) | ||||||
Net (loss) income per share—basic and diluted |
||||||||||||||||
Basic |
$ | (0.02 | ) | $ | 0.03 | $ | 0.12 | $ | (0.20 | ) | ||||||
Diluted |
$ | (0.02 | ) | $ | 0.03 | $ | 0.12 | $ | (0.20 | ) | ||||||
Weighted-average shares—basic and diluted |
||||||||||||||||
Basic |
40,934,689 | 39,682,337 | 40,570,817 | 39,319,703 | ||||||||||||
Diluted |
40,934,689 | 40,645,982 | 42,237,438 | 39,319,703 |
Three Months Ended September 30, |
||||||||||||||||||||||||
2021 |
2020 |
Change |
||||||||||||||||||||||
Revenue by Product Line |
Amount |
Percentage of Revenue |
Amount |
Percentage of Revenue |
Amount |
% |
||||||||||||||||||
(in thousands, except percentages) | ||||||||||||||||||||||||
Premium |
$ | 51,466 | 99 | % | $ | 48,175 | 98 | % | $ | 3,291 | 7 | % | ||||||||||||
Volume |
697 | 1 | 909 | 2 | (212 | ) | (23 | ) | ||||||||||||||||
|
|
|
|
|
|
|
|
|
|
|
|
|||||||||||||
Total |
$ | 52,163 | 100 | % | $ | 49,084 | 100 | % | $ | 3,079 | 6 | % | ||||||||||||
|
|
|
|
|
|
|
|
|
|
|
|
Three Months Ended September 30, |
||||||||||||||||||||||||
2021 |
2020 |
Change |
||||||||||||||||||||||
Revenue by Type |
Amount |
Percentage of Revenue |
Amount |
Percentage of Revenue |
Amount |
% |
||||||||||||||||||
(in thousands, except percentages) | ||||||||||||||||||||||||
Subscription and support |
$ | 49,226 | 94 | % | $ | 46,338 | 96 | % | $ | 2,888 | 6 | % | ||||||||||||
Professional services and other |
2,937 | 6 | 2,746 | 4 | 191 | 7 | ||||||||||||||||||
|
|
|
|
|
|
|
|
|
|
|
|
|||||||||||||
Total |
$ | 52,163 | 100 | % | $ | 49,084 | 100 | % | $ | 3,079 | 6 | % | ||||||||||||
|
|
|
|
|
|
|
|
|
|
|
|
Three Months Ended September 30, |
||||||||||||||||||||||||
2021 |
2020 |
Change |
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Revenue by Geography |
Amount |
Percentage of Revenue |
Amount |
Percentage of Revenue |
Amount |
% |
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(in thousands, except percentages) | ||||||||||||||||||||||||
North America |
$ | 29,420 | 56 | % | $ | 27,515 | 56 | % | $ | 1,905 | 7 | % | ||||||||||||
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Europe |
9,689 | 19 | 8,435 | 17 | 1,254 | 15 | ||||||||||||||||||
Japan |
6,185 | 12 | 5,688 | 12 | 497 | 9 | ||||||||||||||||||
Asia Pacific |
6,746 | 13 | 7,211 | 15 | (465 | ) | (6 | ) | ||||||||||||||||
Other |
123 | — | 235 | — | (112 | ) | (48 | ) | ||||||||||||||||
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International subtotal |
22,743 | 44 | 21,569 | 44 | 1,174 | 5 | ||||||||||||||||||
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Total |
$ | 52,163 | 100 | % | $ | 49,084 | 100 | % | $ | 3,079 | 6 | % | ||||||||||||
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Three Months Ended September 30, |
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2021 |
2020 |
Change |
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Cost of Revenue |
Amount |
Percentage of Related Revenue |
Amount |
Percentage of Related Revenue |
Amount |
% |
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(in thousands, except percentages) | ||||||||||||||||||||||||
Subscription and support |
$ | 16,406 | 33 | % | $ | 15,735 | 34 | % | $ | 671 | 4 | % | ||||||||||||
Professional services and other |
2,247 | 77 | 2,363 | 86 | (116 | ) | (5 | ) | ||||||||||||||||
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Total |
$ | 18,653 | 36 | % | $ | 18,098 | 37 | % | $ | 555 | 3 | % | ||||||||||||
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Three Months Ended September 30, |
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2021 |
2020 |
Change |
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Gross Profit |
Amount |
Percentage of Related Revenue |
Amount |
Percentage of Related Revenue |
Amount |
% |
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(in thousands, except percentages) | ||||||||||||||||||||||||
Subscription and support |
$ | 32,820 | 67 | % | $ | 30,603 | 66 | % | $ | 2,217 | 7 | % | ||||||||||||
Professional services and other |
690 | 23 | 383 | 14 | 307 | 80 | % | |||||||||||||||||
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Total |
$ | 33,510 | 64 | % | $ | 30,986 | 63 | % | $ | 2,524 | 8 | % | ||||||||||||
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Three Months Ended September 30, |
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2021 |
2020 |
Change |
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Operating Expenses |
Amount |
Percentage of Revenue |
Amount |
Percentage of Revenue |
Amount |
% |
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(in thousands, except percentages) | ||||||||||||||||||||||||
Research and development |
$ | 7,902 | 15 | % | $ | 8,215 | 17 | % | $ | (313 | ) | (4 | )% | |||||||||||
Sales and marketing |
18,451 | 35 | 14,813 | 30 | 3,638 | 25 | ||||||||||||||||||
General and administrative |
7,345 | 14 | 6,694 | 14 | 651 | 10 | ||||||||||||||||||
Merger-related |
45 | — | — | — | 45 | N/A | ||||||||||||||||||
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Total |
$ | 33,743 | 65 | % | $ | 29,722 | 61 | % | $ | 4,021 | 14 | % | ||||||||||||
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Nine Months Ended September 30, |
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2021 |
2020 |
Change |
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Revenue by Product Line |
Amount |
Percentage of Revenue |
Amount |
Percentage of Revenue |
Amount |
% |
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(in thousands, except percentages) | ||||||||||||||||||||||||
Premium |